PHARMAPLAY
Build Pharmacy First confidence
PharmaPlay is practical Pharmacy First learning for the whole pharmacy team. Medicines counter assistants and pharmacy technicians build confidence in recognising who might be eligible, asking useful questions and knowing when to involve the pharmacist. Five short games cover eligibility, symptoms, treatment choices, customer conversations and AI practice.
Practical Pharmacy First learning for the whole team
Successful Pharmacy First services rely on the confidence of everyone in the pharmacy—not only the pharmacist.
Medicines counter assistants and pharmacy technicians are often the first people to speak with customers. They play an important role in recognising who might be eligible, asking useful initial questions, explaining the service clearly and knowing when to involve the pharmacist.
PharmaPlay gives pharmacy teams a safe and engaging way to practise these everyday decisions.
Designed around the pharmacy working day
PharmaPlay turns learning into short, focused activities that can fit around the demands of a busy community pharmacy.
Rather than relying on information alone, team members practise applying their knowledge to realistic situations. Immediate feedback helps them learn from each decision and build confidence through repetition.
Supporting consistent Pharmacy First conversations
PharmaPlay can help pharmacy organisations:
Build confidence across the wider pharmacy team
Give staff a safe environment in which to practise
Support consistent customer conversations
Prepare medicines counter assistants and technicians to support the pharmacist effectively
Reinforce understanding of eligibility and service pathways
Make training more engaging, memorable and easier to revisit
Interested in trialling PharmaPlay?
We’re inviting pharmacies and training providers to take part in an early trial. Register your interest to explore how PharmaPlay could support your learners and teams.